Frequently Asked About Legal & Terms
When you close your account, your remaining balance is withdrawn to your registered payment method within our stated timeframe. Your account data is retained for the period required by local law, then deleted. You can request an export of your account history before closure.
Yes. Contact our legal team via live chat or email with a data-access request. We'll provide your account information, transaction history and personal details in a portable format within the timeframe required by local law.
All deposits and withdrawals through these methods are encrypted end-to-end. Your payment credentials are never stored on our platform. Each transaction is verified before processing. We do not share your payment details with third parties.
Access and eligibility depend on local law where you are located. You must meet the age requirement under local law to open an account. We do not operate in all regions. Confirm your eligibility with our support team before registering.
Withdrawal timeframes depend on your chosen method and your bank's processing speed. DANA, OVO, GoPay and QRIS transfers typically complete within our stated window once verified. Bank transfers may take longer. Check our withdrawal page for method-specific timings.
Report discrepancies to our support team via live chat or email immediately. Include your account number, transaction date and the amount in question. We investigate and correct errors within two business days, with confirmation sent to your registered email.
We operate subject to local law and banking requirements in each region we serve. Access and eligibility depend on local law. Our payment partners comply with local anti-money-laundering and fraud-prevention standards. Contact our legal team for region-specific regulatory details.
